Terms of Service
These Terms of Service ("Terms") govern your use of Working Memory, operated by Dualis Logic, LLC (d/b/a WorkingMemory) ("we", "our", "us"). By creating an account or otherwise using the service, you agree to these Terms.
1. Service Description
Working Memory is a personal knowledge management service that captures, transcribes, classifies, and helps you retrieve your voice notes, text messages, and documents. It is available as a web application (app.workingmemory.ai), an installable PWA, native iOS and Android apps, and, for existing users, via WhatsApp.
2. Eligibility
You must be at least 16 years old to use Working Memory. By using the service you represent that you meet this requirement.
3. Your Account
You sign up using your email address and authenticate via a magic link, or, for legacy users, via your WhatsApp phone number. You are responsible for activity on your account and for keeping your access credentials secure. One account per user; account sharing is not permitted.
4. Subscriptions and Billing
- Working Memory is a paid subscription service. A free trial may be offered from time to time.
- Subscriptions are billed in advance through Stripe; by subscribing you authorize recurring charges.
- You may cancel at any time. Access continues through the end of the current billing period. We do not provide pro-rated refunds for partial periods.
- Refund requests are considered case-by-case at our discretion. Statutory consumer rights (for example, the UK / EU 14-day right of withdrawal for unused digital services) are not affected.
- We may change prices with at least 30 days' notice; price changes apply to renewals after that notice period.
5. Your Content
You retain all rights to the content you submit ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free license to process Your Content solely to provide and improve the service, including the operations needed to store, transcribe, classify, embed for retrieval, and deliver it back to you. We do not use Your Content to train AI models, and our LLM providers operate under enterprise terms that prohibit training on customer data.
6. Acceptable Use
You agree not to:
- Use the service for unlawful purposes, or to store material whose creation, possession, or transmission is illegal in your jurisdiction
- Upload malware, attempt to gain unauthorized access, or otherwise interfere with the service
- Reverse-engineer the service or scrape data programmatically
- Share your account credentials with others or resell access
- Violate the terms of any underlying messaging platform (for example, the WhatsApp Business Solution Terms)
7. Service Availability
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, deploy updates, or experience outages from time to time, and we may suspend the service to address security or abuse incidents.
8. Third-Party Services
The service depends on third-party providers (cloud infrastructure, AI models, payment processing, messaging delivery). Their availability and terms are outside our control, and we are not liable for outages or changes attributable to them. See our Privacy Policy for the categories of processors we rely on.
9. Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT TRANSCRIPTIONS, CLASSIFICATIONS, OR REMINDERS WILL BE CORRECT OR COMPLETE, OR THAT THE SERVICE WILL BE FREE FROM ERRORS OR INTERRUPTIONS. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, OR BUSINESS, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (b) USD $100. STATUTORY CONSUMER RIGHTS ARE UNAFFECTED.
11. Indemnification
You agree to indemnify us against third-party claims arising from (a) your breach of these Terms, (b) Your Content, or (c) your violation of any law or third-party right.
12. Termination
You may delete your account at any time (see our Data Deletion page). We may suspend or terminate accounts for material breach of these Terms, with notice where practical. Upon termination, data is retained and deleted per our Privacy Policy.
13. Changes to These Terms
We may update these Terms. Material changes will be announced via in-app notification or email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
14. Governing Law, Arbitration, and Class Action Waiver
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles.
Any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Delaware or by videoconference at your election. Judgment on the award may be entered in any court of competent jurisdiction.
YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.
Exception: either party may bring a qualifying claim in small-claims court instead of arbitration.
Opt-out: you may opt out of this arbitration agreement by emailing support@workingmemory.ai within 30 days of first accepting these Terms, with the subject line "Arbitration opt-out". If you opt out, disputes will be resolved exclusively in the state or federal courts located in Delaware, and you consent to that jurisdiction.
15. Severability
If any provision of these Terms is held unenforceable, the remaining provisions remain in effect.
16. Contact
Email: support@workingmemory.ai
Dualis Logic, LLC (d/b/a WorkingMemory), United States.